Refund & Cancellation Policy
Last updated: September 12, 2026
This policy explains billing, cancellation, and refunds for paid VisitVerity subscriptions. It forms part of our Terms of Service. Nothing in this policy limits rights that cannot lawfully be excluded.
Billing and automatic renewal
VisitVerity paid subscriptions are billed monthly in advance in US Dollars (USD) through Razorpay. By subscribing, you authorize recurring monthly charges to your selected payment method. Your subscription renews automatically at the end of each billing period until you cancel.
The Free plan does not require a payment method. The paid price, plan limits, and billing frequency are displayed before you confirm checkout.
Cancellation
You can cancel at any time from the Billing page or by emailing info@visitverity.com from your account email. When cancellation is scheduled:
- Your paid plan remains active until the end of the current billing period.
- No later renewal will be charged after the cancellation takes effect.
- At the end of the paid period, the account returns to the Free plan or another entitlement for which it qualifies. Lower usage, feature, and retention limits then apply, and data outside the new retention period may be permanently deleted.
Cancellation does not automatically refund a payment already charged. When you delete a paid VisitVerity account, we first cancel its Razorpay subscription and stop the deletion if cancellation cannot be confirmed. You can also cancel from the Billing page before deleting the account.
Seven-day refund window
- If you are not satisfied, email us within 7 calendar days after a paid subscription charge and we will issue a full refund of that charge.
- After 7 calendar days, charges for the current billing period are generally non-refundable. Cancelling prevents future renewals but does not refund the current period.
- We will correct duplicate charges or confirmed billing errors and may issue other refunds at our discretion, including for an extended service failure.
- Any mandatory refund right available under applicable law continues to apply.
How to request a refund
Email info@visitverity.com from the email address on your VisitVerity account. Include the account or organization name, charge date, amount, and a brief reason. Do not send a full card number, CVV, password, or one-time code.
How refunds are paid
Approved refunds are issued through Razorpay to the original payment method. After a refund is issued, it typically takes 5–10 business days to appear, depending on the bank, card issuer, payment method, and payment network. We will provide available refund-reference information if you need help tracing it.
Failed or unauthorized payments
If a renewal payment fails, Razorpay may retry it and paid access may be restricted while the subscription is pending or halted. If you do not recognize a charge, contact us immediately at info@visitverity.com and contact your bank or card issuer. We may request information needed to locate and investigate the transaction, but we will never ask for your password, CVV, or one-time code.
Contact
Questions about billing, cancellations, or refunds can be sent to info@visitverity.com.